Post by Admin on Dec 22, 2014 8:06:21 GMT -8
If you try and get a refund from Trion Worlds Inc. for
Archeage this is probably what their response will be this
is the response that they gave me when they were having all the
outages and the servers where down for 2 days straight.
Trion Worlds Inc is nothing more than a scam other companies
such as Sony Online Entertainment ("SOE") and Electronic Arts and
XBOX Live have all been sued for long periods of outages.
www.gamespot.com/articles/microsoft-sued-over-xbox-live-outage/1100-6184323/
www.darkreading.com/attacks-and-breaches/sony-sued-over-playstation-network-hack/d/d-id/1097410?
www.psn-soe-canadasettlement.com/Portals/0/Documents/Long_Form_Notice-English.pdf
videogamerlaw.com/ea-accused-of-violating-securities-laws-based-on-battlefield-4-representations/
Trion Worlds Inc. can put what ever they want in their Terms of use
but if it is contrary to the law it will never stand up in any court
such as in this case.
There was more than just a few bugs their servers were down for 2 days
straight and no one could figure out how to get them back up again.
Also the fact that they were taking the servers down about every 2 days
for an unscheduled maintenance or the servers crashed on their own.
Trion Worlds, Inc. ("Trion") is the authorized licensee and operator of the massively multiplayer online game
(MMO) entitled ArcheAge(r).
The customer's complaints that of difficulty accessing the game and customer support. The customer requests
a refund.
An MMO video game is one that can support a large number of players simultaneously and where players can
cooperate and/or compete with each other on a large scale. As with any MMO launch, ArcheAge has experienced
some bugs and known issues, including long queues, service maintenance and outages.
Trion's EULA, which every person who plays ArcheAge must acknowledge and agree to, specifically states that
Trion does not promise that the game will operate error-free, nor does Trion ensure access to the game at all times:
"Trion does not ensure continuous, error-free, secure or virus-free operation of the GameClient, the Game,
Premium Content, your Account or continued operation or availability of any given server...
Trion is not liable for any delay or failure to perform resulting from any causes beyond its reasonable control.
Further, Trion cannot and does not promise or ensure that you will be able to access the Game, Premium Content,
and/or your Account whenever you want, and there may be extended periods of time when you cannot access the Game,
Premium Content, and/or your Account."
These terms alert customers to the fact that it is customary to experience some bugs, service downtime and server
delays at times, and that these issues should be anticipated, particularly during the game's launch.
Finally, Trion's policy regarding refunds, found in Section 12(e) of Trion's Terms of Use, specifically states
that no refunds will be issued:
" YOU AGREE THAT TRION IS NOT REQUIRED TO PROVIDE A REFUND FOR ANY REASON, AND THAT YOU WILL NOT RECEIVE MONEY
BACK FOR PRE-PAID TIME AND/OR VIRTUAL ITEMS WHEN AN ACCOUNT IS CLOSED, WHETHER VOLUNTARILY OR INVOLUNTARILY."
Accordingly, Trion is within its right to deny a refund.
Currently, customer support is only available through the submission of a support ticket at
support.trionworlds.com.
Trion welcomes players' comments and criticisms, and believes that such feedback is integral to
ArcheAge's continued operation.
Archeage this is probably what their response will be this
is the response that they gave me when they were having all the
outages and the servers where down for 2 days straight.
Trion Worlds Inc is nothing more than a scam other companies
such as Sony Online Entertainment ("SOE") and Electronic Arts and
XBOX Live have all been sued for long periods of outages.
www.gamespot.com/articles/microsoft-sued-over-xbox-live-outage/1100-6184323/
www.darkreading.com/attacks-and-breaches/sony-sued-over-playstation-network-hack/d/d-id/1097410?
www.psn-soe-canadasettlement.com/Portals/0/Documents/Long_Form_Notice-English.pdf
videogamerlaw.com/ea-accused-of-violating-securities-laws-based-on-battlefield-4-representations/
Trion Worlds Inc. can put what ever they want in their Terms of use
but if it is contrary to the law it will never stand up in any court
such as in this case.
There was more than just a few bugs their servers were down for 2 days
straight and no one could figure out how to get them back up again.
Also the fact that they were taking the servers down about every 2 days
for an unscheduled maintenance or the servers crashed on their own.
Trion Worlds, Inc. ("Trion") is the authorized licensee and operator of the massively multiplayer online game
(MMO) entitled ArcheAge(r).
The customer's complaints that of difficulty accessing the game and customer support. The customer requests
a refund.
An MMO video game is one that can support a large number of players simultaneously and where players can
cooperate and/or compete with each other on a large scale. As with any MMO launch, ArcheAge has experienced
some bugs and known issues, including long queues, service maintenance and outages.
Trion's EULA, which every person who plays ArcheAge must acknowledge and agree to, specifically states that
Trion does not promise that the game will operate error-free, nor does Trion ensure access to the game at all times:
"Trion does not ensure continuous, error-free, secure or virus-free operation of the GameClient, the Game,
Premium Content, your Account or continued operation or availability of any given server...
Trion is not liable for any delay or failure to perform resulting from any causes beyond its reasonable control.
Further, Trion cannot and does not promise or ensure that you will be able to access the Game, Premium Content,
and/or your Account whenever you want, and there may be extended periods of time when you cannot access the Game,
Premium Content, and/or your Account."
These terms alert customers to the fact that it is customary to experience some bugs, service downtime and server
delays at times, and that these issues should be anticipated, particularly during the game's launch.
Finally, Trion's policy regarding refunds, found in Section 12(e) of Trion's Terms of Use, specifically states
that no refunds will be issued:
" YOU AGREE THAT TRION IS NOT REQUIRED TO PROVIDE A REFUND FOR ANY REASON, AND THAT YOU WILL NOT RECEIVE MONEY
BACK FOR PRE-PAID TIME AND/OR VIRTUAL ITEMS WHEN AN ACCOUNT IS CLOSED, WHETHER VOLUNTARILY OR INVOLUNTARILY."
Accordingly, Trion is within its right to deny a refund.
Currently, customer support is only available through the submission of a support ticket at
support.trionworlds.com.
Trion welcomes players' comments and criticisms, and believes that such feedback is integral to
ArcheAge's continued operation.